15-Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase from FloorOne.com. If you are not satisfied with an item that you have purchased, you may return the item within 15 days of delivery for a full refund of the purchase price, minus the actual original freight cost** and the return freight costs.  For no reason will merchandise be accepted after 15 days.  The product must be returned on the skid it was shipped on and in the same condition in which it was received.

We do not accept returns on moldings and other accessories such as foam underlay and glue and product overages not used.

Upon Delivery:   (DO NOT REFUSE A SHIPMENT NO MATTER WHAT THE DRIVER TELLS YOU EVEN IF IT IS DAMAGED!!  CALL US!!)

Please inspect merchandise carefully as to contents and conditions upon receipt. In the event a package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All packaging must be retained until the problem has been resolved. All claims for damaged or missing items must be reported to FloorOne.com immediately. Contact Customer Service at 1-800-637-6001

1. Liftgate Service.  If you have requested liftgate service with your order, you must make sure that it is provided to you by the carrier.  In the event that they do not provide it as you requested, please note that on the delivery receipt with the driver and notify us.
    
2. Verify Count. Make sure you are receiving as many cartons as are listed on the delivery. If any shortage is discovered, note exactly how many cartons are short on the carrier's delivery receipt and have the driver note the shortage on your copy.
    
3. Carefully Examine Each Carton and Tube for Damages. If damage is visible, note this fact on the delivery receipt and have the driver clearly note that fact on your copy. If the carton has the appearance that contents inside may possibly be damaged, insist that it be opened right at that time, and both you and the driver should make joint inspection of the contents. Any concealed damage discovered should likewise be noted on the delivery receipt and on your copy. Be sure to retain your copy.
    
4. Carefully unpack and inspect all merchandise, taking care not to damage the manufacturer's packaging. Please also look thoroughly in the foam or paper that may be protecting the contents of the package. Do not throw away any of the packaging materials, such as boxes, instructions, inserts, bags, etc., until you are sure you want to keep the merchandise.
    
5. Do not let the driver leave until you have thoroughly inspected the order. If there is any damaged material, or missing material, it MUST be noted on the delivery receipt in order for us to issue replacement material to you.  If damages and/or shortages are NOT noted on the delivery receipt, FloorOne cannot be held responsible for any damages or shortages.
   
    
6. FloorOne.com will make every reasonable effort to replace the damaged or missing items provided it was noted on the paperwork you signed at the time you received the order.  No Claims will be allowed without such notes being made.  You Must save any damaged material and have it available for pickup.  If you submit a claim for damaged material and do not have the damaged material for us to pick up, you will be billed for the replacement material and the freight to get it to you.  If you refuse an order, you will be charged the actual original freight cost, the return freight cost and any restocking fees that might apply, which usually range from 10% to 25% of the order.  
    
7. If you refuse an order, you will be charged the actual original freight cost, the return freight cost and any restocking fees that might apply, which usually range from 10% to 25% of the order.  

   **The freight charge listed in your invoice may not be the actual freight cost.  In some cases, a portion of the actual freight cost may be built in to the unit cost of the material or we may be factoring in a manufacturer rebate in order to list a lower freight charge.  We cover shipping charges if there is damage to the item due to shipping.

    

If you refuse an order, you will be charged the actual original freight cost, the return freight cost and any restocking fees that might apply, which usually range from 10% to 25% of the order.  

**The freight charge listed in your invoice may not be the actual freight cost.  In some cases, a portion of the actual freight cost may be built in to the unit cost of the material or we may be factoring in a manufacturer rebate in order to list a lower freight charge.  We cover shipping charges if there is damage to the item due to shipping.

Credit
You can expect a refund in the same form of payment originally used for purchase within 7 business days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Returning an Item
We do not accept returns on moldings and other accessories such as foam underlay and glue and product overages not used.

The items must be returned in good condition, in original boxes, and with all paperwork, parts and accessories to insure credit. The restocking fee is based on the policy held by the manufacturer who sold the items;  a 10%-25% restocking fee will be charged and you are responsible for the entire shipping charges (to and from).  Buyer is responsible for the shipping charges to return the product to FloorOne.com. 

Buyer is also responsible for all shipping charges incurred by FloorOne.com, to ship the product to buyer, that are returned due to "buyer remorse". 

Follow these steps to return an Item:

• Partial cartons cannot be returned. Any returned cartons must be complete cartons and factory sealed.
• In case of defective product, Floorone cannot issue any credit for product that have been opened after the first 2 cartons.
• Enclose the original packing list with the return item(s). Keep a copy for your records.
• Contact a Customer Service Specialist at 1-800-637-6001 to receive instructions on arranging for a freight company to pick-up your item(s). Please have your order number available when you call.
• You must be home at the time of pick-up and the item(s) must be at the door for the freight driver.
• You can expect a refund in the same form of payment originally used for purchase within 7 business days of our receiving the returned item(s). You will be refunded the shipping cost if the return is a result of a manufacturer error or our error.
  
  
  
  FloorOne.com Returns Center
  27 West Easy Street, Suite 403
  Simi valley, CA 93065

Lowest Price Guarantee
We guarantee that our prices are so low that if within 7 days you find a lower verifiable price from any retailer, online or with a storefront, on an available product of the same brand and model (excluding liquidations, discontinued products, bonus or special offers, clearance or closeout prices or other limited-quantity promotions, or auction websites), we'll pay you 10% of the difference! Lowest price guarantee applies to selected products only and excludes tax. For more details, call 800-637-6001 between 9AM and 6PM Pacific Time.
Our chat line is open between 9 AM and 6 PM PST.

Product Warranties
You can purchase with confidence because any limited warranty on a manufacturer's product will apply when purchased through FloorOne.com. You can find the manufacturers contact information on the website, call us at 800-637-6001, or you can email us at info@FloorOne.com to receive a copy of the manufacturer's limited warranty details, free of charge. Please specify the product's brand name and model information.

All our products are new and come with their  original manufacturer packaging and warranty.  We do not sell liquidation and/or discontinued products.
 

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