#1 Rated flooring web site by Better Flooring Designers Association
 
     
  Welcome to FloorOne.com Customer Care Help Desk.

Here you will find the answers to your questions about shopping this site, your order, payment options and more. Simply select from the categories below or on the right for complete information.
 
Shipping
• Shipping Methods and Costs
• Our Shipping Advantage
• Sales Tax
 
Payment
• Payment Options
• Sales Tax
• Discounts and Codes
• Why was my credit card declined when I know the credit and or money is available in the card?
 
About FloorOne
• FloorOne Corporation
 
Contact Us
• FloorOne.com
 
Your Order
• E-mails About Your Order
• Order Status
• Cancellations
• Canceling Your Order
 
Returns & Warranties
• 15-Day Money-Back Guarantee
• Damaged or Defective Items
• Credit
• Easy Returns
• Lowest Price Guarantee
• Product Warranties
 
Your Account
• Opening an Account
• Manage Your Account
 
Safety, Security, and Privacy
• Secure Shopping Guarantee
• Terms & Conditions
• Privacy Policy

 
Top 5 Questions
» Do we match the price?
» What is your return policy?
» What is the status of my order?
» How do I order samples?
» What is the estimated delivery time?

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Customer Service Phone

 Toll Free:

   (800) 637-6001
     (805) 520-8225

Mon-Fri 8:30am-5:30pm
Pacific Standard Time

FloorOne.com
27 West Easy Street, Suite 403
Simi Valley, CA 93065
 

For help via Fax
Fax:    (805) 520-8081
 

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SECURE SHOPPING

  Secure Purchasing
Product Warranties
Terms & Conditions
Privacy Policy

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